The postal service is preparing for its busiest ever period with the organisation forecasting it will deliver more than 52 million parcels.
Australia Post will extend its opening hours and offer a twilight delivery service in a desperate bid to keep up with the Christmas demand.
The postal service is preparing for its busiest period ever, with deliveries forecast to pass last year’s total of 52 million parcels in December.
To cope with this demand, Australia Post General Manager of Deliveries, Rod Barnes, said there would be new services introduced and extended opening hours.
“In the last few weeks, we have recruited almost 300 drivers specifically to hit the roads after hours across Melbourne and Perth, and we expect our twilight service to help us deliver an additional 25,000 parcels per day in these two cities alone, so if you hear one of our drivers roll up perhaps just as you’re getting home, don’t be surprised,” he said.
“Many of our Post Offices have also extended their opening times to provide our customers greater flexibility with their sending and receiving in the lead up to the big day.”
Australia Post has also chartered extra planes, put more vans on the road, recruited more than 5000 workers and opened new permanent and temporary facilities.
The postal service has brought in the additional services in response to concerns the Christmas period would cause huge delays in deliveries.
Freight industry insider Marshall Hughes slammed the service earlier this month saying they are the delivery service he would least trust with his Christmas deliveries.
“They just got hammered, they weren’t ready for it,” he said. “Drivers and staff are one of the hardest things at the moment.”
He explained part of the problem was that delivery drivers are subcontractors who work for subcontractors.
“Fuel’s gone up astronomically. If you’re a guy being paid $35 an hour to run a one-tonne van and your fuel goes up 30 per cent,” he said.
Mr Hughes also pointed out delivery to homes is a much more difficult task than delivering to businesses, but lockdowns have led to an astronomical rise in online shopping.
The job the logistics industry faces now is very different to the one it primarily dealt with just a couple of years ago.
“People’s houses are not set up to receive freight, that is not what they were designed to do.”